• Senior Managers
• Line Managers
• HR Practitioners
• Labour Relations Specialists

• Describe the main sources of conflict.
• Explain appropriate techniques in conflict management.
• Describe the appropriate action plan and strategies to manage conflict.
• Explain the attributes of an effective conflict manager. 

It is assumed that people learning towards this Unit Standard are already competent in:

1. 1. Communication at NQF Level 4 or equivalent
   2. Mathematical Literacy at NQF Level 4. 

Learners applying to enter this learning programme need to submit proof of entry requirements being met, e.g. school certificates / reports.  Learners who cannot provide proof of entry level requirements being met will need to undergo an interview/counselling session with the training provider to identify and guide the learners toward RPL, bridging courses, ABET, etc. in order to help them realise their opportunities / choices / alternative pathways in order to meet the entry level requirements of this programme.  The interview / counselling session will be documented and a copy provided to the learner for future reference.