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Occupational Certificate: Computer Technician
Overview
Upon completion of the qualification students will be expected to provide technical assistance to users, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases, systems, and the internet. The qualification outcomes cover types of software, hardware, components, upgrading and troubleshooting a computer, formatting, and partitioning hard drives, and network topologies. Green technology, maintaining records of daily problems and remedial actions, and prepare evaluations for systems performance.
A qualified learner will be able to:
- Identify the potential green technologies, processes, and procedures to create a sustainable computer environment to reduce e-waste in an organisation.
- Set up desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications.
- Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards.
- Analyse and resolve hardware/software problems such as operational discrepancies to optimise performance of the desktop/laptop systems.
- Apply knowledge of principles and practices to identify and solve problems arising in the course of their work.
NQF Level 5
Duration: 18 – 24 Months
Delivery: Classroom
Start Date: Please Contact Us
Entry Requirements
Assessment and Certification
Course Content
Entry Requirements
Matric/Grade 12 or
A recognised NQF Level 4 qualification.
Assessment and Certification
Certificate will be issued by the Quality Council for Trades and Occupations (QCTO) on successful completion of External integrated Summative Assessment.
Course Content
Knowledge Modules
❖ Module 1- Introduction to Data Communication and Networking
❖ Module 2- Basics of Computer Architecture- Hardware
❖ Module 3- Basics of Computer Architecture- Software
❖ Module 4- Basic Concepts of Sustainable Computer Environment and Green Technologies
❖ Module 5- Social Media and Digital Literacy
❖ Module 6- End User Computing
❖ Module 7- Business communication and customer services
❖ Module 8- Ready for work standards
Practical Skill Modules
❖ Module 1- Troubleshoot computer and network faults
❖ Module 2- Maintain computer and network security
❖ Module 3- Provide support to end Users
❖ Module 4- Install computer software and hardware
Work Experience Modules
❖ Module 1- Respond to user inquiries regarding fault request
❖ Module 2- Set up equipment for users, check operating system performance and ensure proper installation of cables and software
❖ Module 3- Processes of maintaining computer systems and peripherals
❖ Module 4- Identify the potential green technologies, processes and procedures for cost effective application and create a sustainable computer environment to reduce e-waste
❖ Module 5- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
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