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Occupational Certificate: Office Administrator
The Occupational certificate is aimed at enhancing the various key functional elements of the work of a Public Service Administrator, namely:
- Planning – working out in broad outline the things that need to be done and the methods for doing them to accomplish the purpose set for the enterprise.
- Organising – the establishment of the formal structure of authority through which work subdivisions are arranged, defined, and coordinated for the defined objective.
- Staffing – the whole personnel function of bringing in and training the staff and maintaining favourable conditions of work.
- Directing – the continuous task of making decisions and embodying them in specific and general orders and instructions and serving as the leader of the organisation.
- Coordinating – the all-important duty of interrelating the various parts of the work; OR the common thread that runs through all the activities of the organisation.
- Reporting – keeping those to whom the executive is responsible informed as to what is going on, which thus includes keeping himself/herself and his/her subordinates informed through records, research, and inspection.
- Budgeting – with all that goes with budgeting in the form of planning, accounting and control.
Occupational certificate by: QCTO
Duration: 12 MONTHS
SAQA ID: 102161
Start Date: Please Contact Us
Audience Profile
Course Objectives
Prerequisites
Audience Profile
Public Administrators requiring key skills and knowledge needed to effectively operate in the public sector
Course Objectives
The qualification is made up of compulsory Knowledge Modules (Theory), Practical Modules and Work Place Modules as follows:
Knowledge Modules:
• Batho Pele Principles, NQF Level 5, 1 Credit.
• Government System, NQF Level 5, 2 Credits.
• Conditions of Service, NQF Level 5, 2 Credits.
• Public Policies and Service Delivery, NQF Level 5, 3 Credits.
• Public Service Communication and Administration, NQF Level 5, 2 Credits.
• Programme and Project Management, NQF Level 5, 2 Credits.
• Good Administration and Integrity in the Public Service, NQF Level 5, 2 Credits.
• Developing and Managing Self and Others in the Workplace, NQF Level 5, 4 Credits.
• Financial and Supply Chain Management, NQF Level 5, 3 Credits.
Total number of credits for Knowledge Modules:
Practical Skill Modules:
• Defining service delivery criteria for a specific work context, NQF Level 5, 2 Credits.
• Building Service Delivery Partnerships and Communicating with Citizens, Stakeholders, and Co-workers, NQF Level 5, 1 Credit.
• Administering and managing workplace outputs, NQF Level 5, 1 Credit.
• Developing and Managing Human Resources, NQF Level 5, 2 Credits.
• Administering and Managing Finance and Supply Chain Management, NQF Level 5, 3 Credits.
Total number of credits for Practical Skill Modules
Prerequisites
NQF Level 4 qualification and/or equivalent experience in the public service.
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